Threesixty Services Ltd: Terms and conditions (T&Cs) for non-estimated work

Registered office:  Colkin House, 16 Oakfield Road, Clifton, Bristol BS8 2AP.


1. General 

1.1 Except where otherwise stated within this Agreement any terms or conditions sought to be imposed by either party shall not be incorporated into the Agreement and shall have no effect unless agreed to in writing by the other party.

1.2 We may, as your agent, directly or through an intermediary ask another contractor (“Third Party Contractor”) to carry out some or all of any work which you instruct us to carry out for you. We shall pay the reasonable charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will ensure that the Third Party Contractor fees which are recharged to you are in line with the fees we will have quoted to you, had we done the work ourselves. We will take all reasonable care in selecting and instructing a Third Party Contractor.

2. Prices

  1. The price for the supply of good and services are set out in our estimate/quote, on our website or are as detailed by our engineers.
  2. Unless the Agreement provides otherwise, the price for the goods and/or services shall be payable on the date on which (in our reasonable opinion) the work has been completed. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within seven days of completion (as set out above) shall entitle us to write to you and to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate from the date when payment becomes due, from day to day, until the date of payment at a rate of 3% per annum above the base rate of the Bank of England.
  3. In the event that we are required to order parts or materials costing more than £100 in order to complete the work you shall be required to make payment for such materials prior to the commencement of the work or ordering of the parts.
  4. The price of the goods and services is exclusive of Value Added Tax which shall be charged at the rate prevailing at the relevant tax point.

3. Risk

As soon as we have delivered the goods or services, you will be responsible for them and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

4. Ownership of the Goods

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

5. Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

6. Performance

6.1. We will procure, manufacture, and install the items within a reasonable time.

6.2. If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.

6.3. If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost of materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.

7. Warranty

7.1 We warrant that as from the date of delivery for a period of 6 months the goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction or materials. Any additional warranties described in the specification document are manufacturers warranty only.

7.2 We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

8. Right to Cancel

8.1 We will permit you to cancel this Agreement by sending written notice no later than 30 days prior to the agreed commencement date of the work. If you request cancellation at a later date, then unless we are in breach of contract, we have the right to refuse [or] retain all or part of your deposit as a contribution towards any losses or costs we suffer as a result of the cancellation. In the event that work has commenced prior to cancellation you shall be liable for any work carried out up until the date of cancellation where such amount is not adequately covered by the deposit.

  1. If the goods ordered under this Agreement are deemed non-returnable by the original supplier, and/or of a bespoke nature, then we will not be liable to bear any of the cost of these goods. You will be expected to pay for these goods in full. Once full payment has been received and cleared you will own these goods.
  2. If you have received the goods before you cancel this Agreement then you must send the goods back to our contact address at your own cost and risk. If you cancel this Agreement but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
  3. Once you have notified us that you are cancelling this Agreement, any sum debited to us from your debit/credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of
    delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

8.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

8.6 We reserve the right to cancel the Agreement between us if:

8.6.1 we have insufficient stock to deliver the goods you have ordered;

8.6.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Liability

10.1. We will accept liability for physical damage to your property where such damage results solely from our negligence. In addition, if we cause physical damage to your property through our negligence, we will pay for the reasonable costs of the repair or replacement (less wear or tear) of the item.

10.2. Except as provided in Clauses 10.1 or 10.5 we will not be liable for the following loss or damage however caused and even if it is foreseeable:

10.2.1 economic loss, loss of profits, loss of business, contracts, revenues, goodwill or anticipated savings; or

10.2.2 special, indirect or consequential loss other than direct physical damage to property under 10.1.

10.3. For the avoidance of doubt, you will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.

10.4. For the avoidance of doubt, where we need to carry out work on your premises and/or install equipment, we will not accept liability for the cost of repairing or replacing parts of your existing system which occurs due to faults, or age related wear and tear, in your system unless we have been negligent in the way we did the work.

10.5. Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors.

11. Governing Law and Jurisdiction

Parties to this Agreement agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

13. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

14. Customer Services>

14.1. To protect your own interests please read the conditions carefully. If you are uncertain as to your rights under them or you want any explanation about them please write or telephone to our customer queries department, at the address and telephone number set out below.

14.2. If you are unhappy with any aspect of our service, please contact our customer services department at 7 Zetland Road, Redland, Bristol BS6 7AG Telephone: 0117 904 9027. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

15. Changes to Terms and Conditions of Business

We reserve the right to make minor changes to this Agreement from time to time.

16. Data Protection

You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent
necessary to assist recovery procedures.

Company Reg No. 6672138     0117 904 9027
7 Zetland Road, Redland, Bristol, BS6 7AG
Company Reg No. 6672138
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